Returns & Exchanges
At MAÏA, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only accept returns or provide replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised products.
Document the Issue
Take clear photos of the damaged packaging and the product itself immediately upon arrival to help us process your claim.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photographic evidence.
Review Process
Our quality assurance team will review your request within 24-48 business hours to determine if a refund or replacement is applicable.
Resolution
Once approved, we will ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing