Frequently Asked Questions
Everything you need to know about our artisanal flavors and delivery.
How do you ensure the freshness of your products during shipping?
At MAÏA, we use temperature-controlled packaging and eco-friendly insulation for all perishable items to ensure they arrive at your doorstep in peak condition.
Where are your ingredients sourced from?
We prioritize sustainability and quality by sourcing 90% of our ingredients from local organic farms and certified fair-trade international cooperatives.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, our collection includes a variety of gluten-free, vegan, and nut-free options. You can use the filters on our shop page to find products that meet your dietary needs.
How long does shipping typically take?
Standard shipping takes 3-5 business days. We also offer express overnight shipping for orders placed before 12:00 PM EST, Monday through Thursday.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.